Cheminovas understands that issues can arise when dealing with research chemicals and related products, while also recognizing that not all items can be returned for safety and regulatory reasons.
These policies outline when refunds or returns may be considered and how requests are assessed.
Return eligibility depends on both product type and specific circumstances. Some products cannot be accepted back once shipped, especially those that are hazardous, sensitive, or controlled.
Typical reasons that may allow for consideration include:
Cheminovas reviews each request individually and will confirm whether a return is possible in your situation.
If you believe there is a problem with your order, contact Cheminovas as soon as reasonably possible after delivery. Include:
Prompt reporting makes it easier to investigate and resolve the situation quickly.
Where a return is approved, Cheminovas will provide specific instructions on handling, packaging, and shipping. You must follow these instructions carefully to ensure safe and compliant transport.
Unauthorized returns or items sent back without approval may not be accepted, and such shipments may be refused or returned to sender.
Refunds may be issued when:
Refunds normally exclude original shipping costs unless the issue clearly arises from a mistake by Cheminovas. Any deductions will be explained during the resolution.
Refunds are processed using the same payment method where possible, and timing depends on the policies of banks or payment services.
Certain situations are generally not eligible for refund or return:
Cheminovas will inform you if your request falls into one of these categories and explain the reasoning.